Effective People Management
People management can be one of the hardest aspects of being a manager. This course teaches the practicalities of how to manage people to get the best performance from them. Not by simply being a line manager, but by understanding how different people think and function, and adjusting your approach to the different types of people that you will encounter.
Objectives
- Understand your own style of leadership and how it will affect those around you
- Learn how to create an environment where teamwork can flourish
- Learn how to delegate effectively and supervise appropriately
- Learn how to handle conflict within your team
- Learn to appreciate how your behaviour and reactions can affect the team dynamics
Prerequisites
- Some level of management experience is helpful although not essential to get the most out of this class.
Contents
Who are you?
- What is your leadership approach?
- How does your style affect the team?
- Anyone can tell others what to do, but how do you lead?
Characteristics of a high performing team
- High quality work relationships
- Team retrospectives
- Team motivation techniques
Goal Oriented Teams
- How to get your team behind the vision for the team?
- Handling negativity
- Goal setting
People Skills
- Handling conflict within your team
- Handling those awkward team members
- Organising people to perform - self organisation vs top down organisation
- Handling those who resist you your vision
Performance Management
- How to ensure your team is high performing
- Team dynamics and high performance
- The planning onion
